Preamble
This policy document
is intended to set out the Wind Song Healing Centre's ("WSH")
policies on its management of personal information as required
by the National Privacy Principles (NPP) and in particular NPP
5.1.
Objective
The objective of this policy document is
to set out a statement of the way in which WSH handles personal
information relating to its customers.
This objective is to be achieved by ensuring
that WSH:
- Only collects necessary information.
- Informs the customer of the purposes
for which the information is collected.
- Informs the customer as to whom the information
is likely to be disclosed.
- Takes all reasonable steps to ensure
that personal information collected, used
or disclosed by it is accurate, complete and up to date.
- Ensures that personal information collected
will be protected from misuse, loss
and unauthorised access, modification or disclosure.
- That where personal information is no
longer needed for any authorised
purpose, it will be destroyed or permanently de-identified.
WSH are committed to the National Privacy
Principles in the following ways:
NPP
1 - Collection
So that WSH can provide products & services to customers,
we may ask for personal details such as name, address, telephone
number or email address.
Some examples of where WSH may need these details are for sales
receipts, provision of service & for making appointments. Privacy law requires
us to collect
personal information about individuals & only individuals if it is reasonable & practical
to do so. In all such instances, WSH will identify themselves as the organisation
collecting this information.
NPP
2 - Use & Disclosure
The personal information that we ask for is generally
used to provide goods & services
to customers - for example, we need customer's names & addresses & telephone
numbers for the recognition & facilitation of a sales contract with them.
We may also use personal information to provide customers with superior service
in advising them of new products & services. Advising customers
of product availability & conducting qualitative marketing surveys to improve
products & service quality, may also necessitate the use of personal information.
Customers have the right to instruct us
not to send information to them other than for the main purpose
for which we have collected the information. Customers also have
the right to tell us not to disclose personal information to other
organisations other than for the main purpose for which we have
collected the information.
Where possible, we try to ensure that disclosure of information
to other organisations (for example those
we have commercial arrangements with) is in a format, which does
not personally identify individuals. NPP
3 & 4 - Data Quality & Security
WSH is committed to the privacy principle that requires
organisations to take reasonable steps to ensure that
your personal information records (paper & electronic
formats) is accurate, complete & up-to-date at the time of collection,
use & disclosure. Such measures include:
- Protecting
customer information it holds from misuse & loss & from
unauthorised access or disclosure.
- Storing the
information securely through physical constraints such as
keeping the information in a restricted
access facility, or technological constraints such as encryption & passwords.
- Destroy &/or
de-identify personal information that is no longer needed.
NPP 5 & 6
- Openness, Access & Correction
This document acts as the official policy relating to the National
Privacy Principles & represents WSH's commitment to the
reasonable use & disclosure
of personal information. This policy document is available for inspection at
all of WSH's places of business. Further, on request by an individual, WSH
will take reasonable steps to let the individual know what information it holds
about that person, for what purpose & how it collects, holds, uses & discloses
the personal information.
NPP
7 - Identifiers
Generally speaking, WSH will not adopt, use or disclose an identifier that
has been assigned by a Commonwealth government agency. A tax file number as
assigned to an individual by the Australian Taxation Office is an example of
such an identifier.
NPP
8 - Anonymity
WSH will give individuals the option to interact anonymously
whenever it is lawful & practicable to do so. As an example, WSH will ask individuals
for their consent to the use of their personal information for the purpose
of qualitative marketing surveys in every circumstance where this may be the
possible use & disclosure.
NPP
9 - Transborder Data Flows
WSH is committed to ensuring that personal information
that is transferred to a recipient in a foreign country
is done so with the appropriate protection.
The electronic transfer of personal information for the purposes of product
warranty & recall delivery is securely transmitted.
NPP
10 - Sensitive Information
WSH is committed to not collecting sensitive information
unless individuals have consented, or it is required by
law or in other special circumstances.
As an example WSH may disclose personal information relating to health
service provision or for an individual's or the public's health & safety.
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